Refunds And Cancellation Policy
Returns/Refunds & Cancellation Policy
Our main aim at Africa supermarket is to ensure that our customers are happy.
Please note you have a 100% buyer protection through PayPal for any transaction conducted on the Africa supermarket platform when you use PayPal as method of payment and you did not receive your order . Please check refund payment section below for exceptions. Check PayPal link for additional information https://www.paypal.com/uk/selfhelp/article/what-is-paypal-buyer-protection-and-how-am-i-covered-faq645
We guarantee a return of any product (100% refunded) that is not as described within a period of 7 days, from the date of delivery. The returned product has to be unused and in the same condition as you received it and should be in its original packaging to be refundable.
Africa supermarket reserves the right to reject any return request if the product is not in its original form.
We also guarantee 100% refund for items not received due to sellers fault. We are however not responsible for situations where buyers provide incorrect address or wasn't available for product delivery. Buyers are encouraged to contact their Postal service and arrange for delivery as soon as they can if they missed a delivery to avoid product being returned to seller; buyer will be responsible for cost to re-ship products.
Refund method & payment: All refunds will be refunded to the same mode of payment used during checkout. Check with your bank on how long refund will take to appear on your account once we issue you a refund.
Refund due to Incorrect Address
For any return due to incorrect address which customer entered, customer will be responsible for re-shipping cost. If a refund is requested for items returned due to incorrect address, the amount refunded will be less the shipping cost since item was already shipped.
If the customer chooses to cancel the order before the product is shipped, he / she will be entitled to a 100% refund. Customer will need to send us an email at firstname.lastname@example.org with the order number, otherwise, if the product is already shipped, refer to sellers return policy/cancellation policy. Please note for items which are indicated as custom order or made to order upon request (these can either be on the product name or in the product description or seller policy), once production starts or Seller has spent any money for production of the custom order, even if it’s not shipped cannot be refunded. You will have to work with Seller to see if they can do a partial refund. However seller reserve the right to not refund partial if they have started production.